Refund policy

You have up to 14 days after receiving your item(s) to request a return, as long as the items are sent back in their original condition and packaging. Please note that all e-gift card sales are final and cannot be returned, as well as any sale items.

To initiate a return, simply reach out to us via our Contact page or email us at contact@sorellaofficial.com. Items returned without a prior request will not be accepted or processed. 

Please note that all returns are subject to our discretion. We reserve the right to approve or decline any return request for any reason, and each return will be evaluated on a case-by-case basis. Additionally, we cannot accept returns or issue refunds if the return request is based on a failure to understand the disclaimers and details provided in our listings.

 

Damages & Issues

Once you've received your order, please inspect it and contact us immediately if your item(s) have been damaged in transit, if something is missing, or if you have received the wrong item(s). This way, we can quickly evaluate any issues and make them right.

 

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We currently do not offer exchanges at this time.

 

Refunds

Once your return has been accepted and we've received the returned item(s), we will inspect them and let you know if the refund was approved or not. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.